Terms of service
User Agreement
By accessing and using XeniaLuna's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of our platform for purchasing blouses, skirts, trousers, jackets, and other fashion items.
You must be at least 18 years old or have parental consent to make purchases through our platform. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.
Limitation of Liability
XeniaLuna shall not be held liable for any indirect, incidental, special, consequential, or punitive damages resulting from:
- Your use or inability to use our services
- Any unauthorized access to or alteration of your transmissions or data
- Any statements or conduct of any third party on our service
- Any other matter relating to our service
Our total cumulative liability to you for all claims relating to our services shall not exceed the amount you paid for the products in question.
Intellectual Property Protection
All content on the XeniaLuna website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of XeniaLuna and protected by international copyright and intellectual property laws.
You may not:
- Reproduce, duplicate, copy, sell, or exploit any portion of our website without express written permission
- Use our product images or descriptions for commercial purposes
- Reverse engineer or attempt to extract source code from our platform
Refund Policy
We accept returns and provide refunds for items within 30 days of delivery under the following conditions:
Eligible for Refund:
- Items with manufacturing defects
- Items that differ significantly from their description
- Damaged items received
Not Eligible for Refund:
- Items damaged due to customer misuse
- Products that have been worn, washed, or altered
- Final sale items clearly marked as non-returnable
To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return. Refunds will be processed to the original payment method within 7-10 business days after we receive the returned items.
Dispute Resolution
In the event of any dispute arising from these terms or your use of our services, we encourage you to first contact us directly at [email protected] to seek resolution.
If we cannot resolve the dispute informally, both parties agree to attempt mediation through a mutually agreed-upon mediator before pursuing other legal remedies. Any mediation or arbitration shall take place in the jurisdiction where XeniaLuna is headquartered.
You agree that any claim or cause of action arising out of or related to use of our services must be filed within one year after such claim or cause of action arose.
Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the jurisdiction in which XeniaLuna is established.
Contact Information
For any questions regarding these Terms of Service, please contact us at:
Email: [email protected]