Shipping policy

Shipping Methods

XeniaLuna currently offers Standard Shipping for all orders. This service provides reliable delivery with tracking capabilities for your peace of mind.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Processing times may extend during peak seasons or promotional periods.

Shipping Destinations

We currently ship to most countries worldwide. Shipping availability to specific locations will be confirmed during checkout.

Shipping Costs

Shipping fees are calculated based on your delivery address and order weight. The exact shipping cost will be displayed during checkout before you complete your purchase.

Please note: We do not offer free shipping at this time.

Delivery Timeframes

Standard Shipping typically delivers within:

• Domestic: 5-10 business days
• International: 10-20 business days

These timeframes are estimates and may vary due to customs clearance, weather conditions, or other factors beyond our control.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number to monitor your package's journey.

Shipping Address

Please ensure your shipping address is complete and accurate. We are not responsible for packages sent to incorrect addresses provided during checkout.

Customs and Import Duties

International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in the product or shipping costs.

Contact Information

For any shipping-related inquiries, please contact our customer service team at [email protected]. We typically respond within 24-48 hours.