Refund policy

Refund Policy

At XeniaLuna, we strive to ensure your complete satisfaction with every purchase. If you're not entirely satisfied with your blouse, skirt, trousers, or jacket, we're here to help with our straightforward refund process.

Refund Eligibility

  • Items must be returned within 30 days of delivery
  • Products must be unused, unworn, and in original condition
  • All original tags and labels must be attached
  • Items must be in their original packaging
  • Proof of purchase or order number is required

Non-Refundable Items

  • Items marked as "final sale" or "clearance"
  • Gift cards
  • Items that have been worn, washed, or altered
  • Products without original tags or packaging

Return Process

  1. Contact our support team at [email protected] to initiate your return
  2. Include your order number and reason for return
  3. Pack the item securely in its original packaging
  4. Include the original packing slip or invoice
  5. Ship the package to the address provided by our support team

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

Exchanges

We currently only process refunds. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired product.

Need Help?

For any questions regarding our refund policy or to initiate a return, please contact us at [email protected]. Our support team typically responds within 24-48 hours during business days.

@2025
XeniaLuna