Privacy policy
Introduction
At XeniaLuna, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website and make purchases of our blouses, skirts, trousers, and jackets.
We comply with international privacy regulations including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
Information We Collect
Personal Information
- Contact details (name, email address, shipping address)
- Payment information (processed securely through our payment partners)
- Order history and purchase details
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Website usage data (pages visited, time spent, click patterns)
- Cookies and similar tracking technologies
How We Use Your Information
- Process and fulfill your orders for our clothing products
- Provide customer support and respond to inquiries
- Send order confirmations and shipping notifications
- Improve our website functionality and user experience
- Prevent fraud and enhance security measures
- Comply with legal obligations
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with:
- Payment processors to complete transactions
- Shipping carriers to deliver your orders
- Service providers who assist in website operations
- Legal authorities when required by law
All third-party partners are contractually obligated to protect your data and use it only for the services they provide.
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of sensitive data during transmission
- Secure servers with limited access
- Regular security assessments and updates
- Data retention only for necessary periods
Your data is stored in secure facilities and we maintain reasonable safeguards to protect it from unauthorized access.
Your Rights
Under GDPR, CCPA, and other privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent where applicable
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand customer preferences. You can manage your cookie preferences through your browser settings.
International Data Transfers
As an international e-commerce business, your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and provide adequate protection for your data.
Contact Us
For any questions about this Privacy Policy or to exercise your data protection rights, please contact us at:
Email: [email protected]
We will respond to your inquiry within 30 days as required by applicable regulations.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information about our privacy practices.