Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Processing time is 1-2 business days before shipment. Delivery times may vary depending on your location and seasonal demand.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 10-15 business days. Additional customs fees or import taxes may apply depending on your country's regulations.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor your package's journey.
Products & Sizing
How do I choose the right size for blouses and jackets?
We provide detailed size charts for each product category. For blouses and jackets, we recommend measuring your bust/chest and comparing it with our size guide. If you're between sizes, we suggest sizing up for a more comfortable fit.
What is your return policy for skirts and trousers?
We accept returns within 30 days of delivery for unworn items with original tags attached. Skirts and trousers must be returned in their original condition. Refunds will be processed to your original payment method within 5-7 business days after we receive your return.
Are your products true to size?
Our products are designed to fit according to standard sizing. However, we recommend checking individual product measurements as some styles may have unique fits. Customer reviews often provide helpful insights about fit and sizing.
Payments & Returns
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely through encrypted channels.
How do I initiate a return?
To start a return, please contact our customer service team at [email protected] with your order number and the items you wish to return. We will provide you with return instructions and a shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The time it takes for the refund to appear in your account depends on your payment provider, typically 3-10 additional business days.
Product Care & Quality
How should I care for my XeniaLuna garments?
Each product comes with specific care instructions. Generally, we recommend gentle machine wash or hand wash in cold water, line drying, and low iron settings when necessary. Proper care will ensure your garments maintain their quality and appearance.
What materials are used in your clothing?
We use high-quality materials including cotton, linen, polyester blends, and other premium fabrics. Specific material compositions are listed in each product description to help you make informed choices.
Can't find the answer you're looking for? Contact our customer service team at [email protected] and we'll be happy to assist you.